At Skin & Veil Bridal Makeup, your privacy is important. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our services or become a client.

Skin & Veil Bridal Makeup is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Skin & Veil Bridal Makeup

Owner: Kirsty Badrock

Email: kirsty@bridalmakeupchestercheshire.co.uk

Website: www.bridalmakeupchestercheshire.co.uk

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details above.

2. What Information We Collect

Depending on how you interact with us, we may collect:

• Personal Information
• Name
• Email address
• Telephone number
• Wedding date
• Wedding venue
• Bridal party details
• Home or appointment address
• Preferred appointment times
• Consultation Information

To safely perform makeup and skincare services, we may collect:

• Skin type
• Allergies
• Sensitivities
• Medical conditions relevant to treatment
• Current skincare routine
• Previous reactions to cosmetics
• Patch test information

This information is only collected where necessary to provide safe and appropriate treatments.

Payment Information

We may collect details relating to payments you make, such as invoice references and transaction confirmations.

We do not store your debit or credit card details.

Payments are processed securely by trusted third-party payment providers.

3. How We Collect Your Information

We may collect information when you:

• Submit an enquiry through our website
• Contact us by email or social media
• Complete a consultation form
• Book a bridal trial
• Book wedding day services
• Purchase gift vouchers or treatments
• Subscribe to marketing communications (where you choose to)

We also collect limited anonymous website information through cookies and analytics.

4. How We Use Your Information

Your information is used to:

• Respond to enquiries
• Prepare quotations
• Manage bookings
• Deliver bridal makeup and skincare services
• Maintain treatment records
• Process payments
• Send appointment confirmations
• Communicate important booking information
• Improve our website and services
• Meet legal and insurance obligations

We will only use your personal information where we have a lawful basis to do so.

5. Our Lawful Basis for Processing

Under UK GDPR we process personal information under one or more of the following lawful bases:

• Performance of a contract
• Consent
• Legitimate interests
• Legal obligation

Where we rely on consent (for example marketing emails), you may withdraw your consent at any time.

6. Marketing

We will never send marketing emails unless you have chosen to receive them.

You can unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

We do not sell or rent your personal information to third parties.

7. Photographs

With your explicit permission, photographs of your makeup may be used for:

• Our website
• Instagram
• Facebook
• Marketing materials
• Portfolio purposes

Your consent is entirely optional and may be withdrawn at any time for future use.

8. Sharing Your Information

We only share personal information where necessary.

This may include:

• Payment providers
• Website hosting providers
• Email providers
• Accounting software
• Insurance providers
• Professional advisers where legally required

We will never sell your personal information.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Loss
• Unauthorised access
• Misuse
• Alteration
• Disclosure

While no online system can ever be guaranteed completely secure, we use reputable providers and take reasonable steps to safeguard your information.

10. How Long We Keep Your Information

We only retain your personal information for as long as necessary.

Typically:

• Enquiries that do not result in a booking are retained for up to 12 months.
• Client consultation records are retained for up to 7 years following your final appointment.
• Financial records are retained for at least 6 years to comply with UK tax legislation.

Information will then be securely deleted or anonymised.

11. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may include:

• Essential website functionality
• Website analytics
• Performance monitoring
• Advertising and remarketing cookies (where applicable)

Non-essential cookies will only be used after you have provided your consent through our cookie banner.

You can change or withdraw your cookie preferences at any time.

12. Your Rights

Under UK GDPR you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request transfer of your data where applicable

Requests can be made by contacting us using the details above.

13. Complaints

If you are unhappy with how your information has been handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices.

The latest version will always be published on this website.

Contact

Skin & Veil Bridal Makeup

Email: kirsty@bridalmakeupchestercheshire.co.uk

Website: www.bridalmakeupchestercheshire.co.uk

Thank you for trusting Skin & Veil Bridal Makeup with your personal information.